How to Make an Appointment
In line with Modern General Practice access, Oakfield surgery is now providing appointments via the AccuRx digital tool with effect from 15th April 2024. This means that we will triage all requests for appointments to allow timely access according to clinical need.
Accurx Patient Triage for clinical requests is available Monday to Friday from 8am to 4pm, excluding Bank Holidays.
Accurx Patient Triage for administrative queries is available Monday to Friday from 8am to 6:30pm, excluding Bank Holidays.
Please complete an Accurx Patient Triage if you would like to book an appointment with the Doctor or Nurse Practitioner. You can submit your online request by clicking on “Submit a new request” link from the home page or use the link below.
Contact us online
If you need help with a non-urgent medical or admin request, you can now contact us online.
Submit a new request
If you are unable to complete an Accurx Patient Triage, please phone or visit the surgery and we will complete an Accurx Patient Triage on your behalf. When calling or visiting Oakfield Surgery, our telephone operators/receptionists will be able to assist you with your query.
Please note all incoming and outgoing calls are recorded.
You DO NOT need to complete an Accurx Patient Triage if you would like to book an appointment with the Nurse e.g. childhood immunisations, dressing change, asthma review, cervical screening etc… Please phone the surgery to book an appointment.
Online
Patients can also book appointments online but only with the Practice Nurse up to 4 weeks in advance using online services.
Login below to to access to our services.
Patient Access
By Phone
Patients can book an appointment by calling reception on 0208 776 6514.
In Person
Patients can visit the surgery and book an appointment with the receptionist.Cancelling Your Appointment
When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient. A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment. Alternatively, you can call your practice to cancel your appointment.
Cancelling Your Appointment
When you receive an appointment at the practice, please ensure that you arrive on time. If you can no longer make your appointment, it is very important you let the practice know so this can be offered to another patient. A lot of money is wasted in the NHS every year by patients who do not attend a booked appointment.
If you receive an appointment reminder via text message and want to cancel it, you can text back CANCEL which will immediately cancel the appointment.
Alternatively, you can call your practice to cancel your appointment.